Privacy Policy

Who we are

Our website address is: https://learnesto.co.uk

What personal data we collect and why we collect it

Reviews

When visitors leave reviews on the site we collect the data shown in the reviews form, and also browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your review, your profile picture is visible to the public in the context of your review.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Any information provided in the contact forms is accessible by the admin and used in order to answer your request.

Cookies

If you leave a review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another review or comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use cookies to analyse the user’s behaviour on our website and improve their experience.

How long we retain your data

If you leave a review, the review and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up reviews automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. However, your passwords and card details remain hidden from the administrators.

What rights you have over your data

If you have an account on this site, or have left comments or reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor reviews may be checked through an automated spam detection service.

GDPR Privacy Policy

1. Introduction

This privacy notice provides you with details of how Learnesto collects and processes your personal data. Learnesto is the data controller and is responsible for your personal data.

Our contact details are:

Email address: [email protected]

If you are not happy with any aspect of how we collect and use your data, you have the right to complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is important that the information we hold about you is accurate and up to date. Please let me know at any time if your personal information changes by emailing [email protected]

2. What data does Learnesto collect about you

Personal data means any information capable of identifying an individual; this does not include anonymous data.

At the time of purchasing an online course, we will take your name and a contact telephone number or other means of contact.

Any purchase of courses from Learnesto will also be recorded, with the date, your name, the course purchased and price paid.

The above information will also be stored in an electronic format on a password-protected Learnesto account.

3. How does Learnesto collect your personal data

We collect data about you through a variety of methods, including:

~ Direct interaction
You may provide data by filling in the above forms, and by communicating with me by post, telephone, email, social media accounts or otherwise, including when you:
– order a course or product
– request resources (e.g price list) be sent to you
– enter a competition, prize draw, giveaway, promotion, survey or poll
– leave us a review or provide other feedback

~ Third parties or publicly available sources
We may receive personal data about you from various sources such as:
– advertising networks such as Facebook based outside the EU
– analytics providers such as Google based outside the EU

4. How does Learnesto use your personal data

We do not use the personal information you provide for anything other than to contact you regarding your course, or for matters relating to your purchase.

We will only use your personal data when legally permitted. The most common uses of your personal data are:

– Where we need to comply with a legal or regulatory obligation; or
– Where we need to perform the contract between us; or
– Where it is necessary for Learnesto’s legitimate interests (or those of a third party); and
your interests and fundamental rights do not override those interests

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing me at [email protected]

We may process your personal data for more than one lawful ground, depending on the specific purpose for which I am using your data. Please email me at [email protected] if you need details about the specific legal ground(s) I am relying on to process your personal data.

You may receive marketing communications from us if you have provided us with your details when:

Buying a course; or
Enquiring about our services; or
Entering a competition, prize draw, giveaway or promotion; or
Voting in a survey or poll; or
Following a Learnesto account on social media;
Opting in for our newsletter; and

in each case you have not opted out of receiving that marketing.

You may request that Learnesto stops sending you marketing communication at any time by emailing us at [email protected] If you opt out of receiving marketing communication, this will not apply to personal data provided to us as a result of purchases made.

We will not share your personal data with any third party for marketing purposes unless we have obtained your express opt-in consent.

We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at [email protected] We may process your personal data without your knowledge or consent where this is required or permitted by law.

5. Disclosure of your personal data

We may have to share your personal data with the parties set out below for the purposes set out above:
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
We require all third parties to whom I transfer your data to respect the security of your personal data and to treat it in accordance with the law. We will only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we will limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we am legally required to do so.

7. Data retention

We are required to keep such information for legal and insurance purposes. will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, insurance or reporting requirements. All records are kept for a period of 7 years from the most recent appointment, after which the record will be securely destroyed.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

8. Your legal rights

You have a right to view the information we keep which relates to you, and you may also request that this information is changed, corrected or securely destroyed.

You may request that once we have your details written on a record card that we delete any previous message(s) sent to our mobile, [email protected] or Learnesto social media accounts which contain your personal information.

Please note that if you request that we erase or destroy your personal data entirely we will no longer be able to sell to you and offer further education.

You can see more about these rights at:
https://ico.org.uk/…/guide-to-the-genera…/individual-rights/

If you wish to exercise any of the rights set out above, please email us at [email protected]

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request, in order to speed up our response.

We will try to respond to all legitimate requests within 28 days. Occasionally it may take me longer than this time if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.